FAQs

How can I contact BushSkin?

You can reach us anytime at info@bushskin.com.au
Our team will get back to you as quickly as possible and help with anything you need.

Do you ship Australia-wide?

Yes - we ship across Australia.

Where do you ship from?

Orders are processed and dispatched from our fulfilment partners to ensure reliable delivery.

Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order.

After this time, your order may already be in processing. If needed, you can return the item once it arrives in accordance with our return policy.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed Monday to Friday.

Please allow 1–3 business days for processing before dispatch.
Orders are not processed or shipped on weekends or public holidays.

How long will delivery take?

Delivery times vary depending on demand and location.
Please allow approximately 2–4 weeks for delivery.

Tracking details will be provided once your order has been dispatched.

What if I don’t receive my order?

If your order has not arrived within 30 days of dispatch, please contact us. You may be eligible for a replacement or full refund.

Will I be charged customs or import taxes?

Prices on our website are listed in Australian Dollars and do not include any potential international customs duties or taxes.

If applicable, any import fees are the responsibility of the customer and are determined by local customs authorities.

How do I return an item?

Please contact us at info@bushskin.com.au to begin the return process.

We’ll provide clear instructions to ensure it’s handled smoothly.

What if my item is damaged or incorrect?

If you receive an item that is damaged, defective, or incorrect, please email us with:

  • Your order number

  • Clear photographs of the item

  • A brief description of the issue

We’ll resolve the matter as quickly as possible.

When will I receive my refund?

Refunds are issued to your original method of payment.

Please allow 7–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.